Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels

This paper presents Social Object Labels as an in-gallery commenting platform and reports on a formative evaluation of the concept focusing on visitors’ awareness and mental models of the developed prototype. Findings confirm many design assumptions underlying the evaluated prototype but also flag up serious problems resulting in low engagement levels. They suggest a need to de-emphasise optical markers in the user interface, to provide visitors with a clear idea about the potential rewards of engagement and to align the interaction design with users’ expectations shaped by the wider interaction environment. The paper concludes with an tentative outlook on future design directions.

Keywords: Social Object Labels; User Generated Content; Pervasive Displays; Ubiquitous Annotation; Mobile Interaction.

Winter, M., Gorman, M.J., Brunswick, I., Browne, D., Williams, D. and Kidney, F. (2015). Fail Better: Lessons Learned from a Formative Evaluation of Social Object Labels. 8th International Workshop on Personalized Access to Cultural Heritage, PATCH @ IUI 2015, March 29–April 1, 2015, Atlanta, USA.